According to a study by the Gartner Group, as much as 80% of your future profits could come from 20% of your existing clients. A properly managed retention strategy can ensure your clients stay with you for years to come.
Customer retention doesn’t just apply to existing clients. It can apply to your potential clients, or leads, as well. At least 80% of marketing generated leads never convert into sales, partly because of inefficient lead management and follow-ups.
Why Choose Net Age For Customer Retention
At Net Age, we understand that customer retention is about both existing clients, and new ones. We’ll help you implement a strategy designed around keeping your clients engaged with you, and managing your leads and prospects.