Terms and Conditions – RetailX

1) Commencement, Duration & Termination

1.1) Your agreement with Net Age for RetailX begins when you sign your quote, and continues until such time as either party cancels the agreement.

1.2) The physical or electronic signature of the quote represents a binding agreement with Net Age and your acceptance of these terms and conditions.

1.3) The agreement can be cancelled at any time, as long as the account is up to date. Packages billed monthly can be cancelled without notice. (Please note that unused days of the billing period in which cancellation occurs are not prorated.)

1.4) Access to the system, and all associated reporting data, will be revoked once cancellation is in effect.

1.5) In addition to these terms and conditions, the user is similarly bound by the RetailX Terms of Use

2) Fees, Invoicing & Payments

2.1) You will be invoiced pro-rata at sign-up for the month in which you receive access to the account, and recurring monthly thereafter.

2.2) Recurring invoices are sent out between the 21st and 25th of each month.

2.3) Payment is due by the 7th of the following month.

3) Use & Functionality

3.1) RetailX is provided as is, and any use of or reliance on the data supplied thereby to carry out strategic decisions is entirely at the risk of the user.

3.2) RetailX makes every effort to ensure the displayed data is accurate as of the most recent scan. Information which is changed after a scan will not be updated until the next scan, and as such it is recommended that manual price confirmations are carried out as part of every decision-making process.

3.3) Changes in structure or platform or methodology on any competitor site may impact either the accuracy, or the availability, or both, of relevant data.

3.4) In the event that you discover any errors or failures in the data, please notify us immediately in order that we can work on rectifying any code problems.

3.5) Due to the fact that the system deals with real-time data, any information prior to the activation of the account cannot be retrieved. (Historical data retrieved after activation will be stored from that point forward.)

3.6) While every effort is made to retrieve accurate data as per 3.2 above, all decisions based on such data are solely the responsibility of the client, and RetailX accepts no liability for inaccurate data, or decisions and / or actions based on such data.

3.7) In the event that any page or site is unavailable for whatever reason at the time of scan, the system will make one more attempt during that day. Future data will exclude data for days on which the scan could not be performed.

3.8) In the event that any errors of collation, calculation or display are evident, it is the responsibility of the user to notify us immediately in order to ensure corrections are implemented.

3.9) RetailX accepts no responsibility for incorrect data obtained through the provision of incorrect URLs, nor any lack of data due to the unavailability of pages and / or sites.

3.10) RetailX does not differentiate between regional / local and national pricing. We scan a specific site for the pricing which appears on that site.

4) Privacy & Security

4.1) All competitor data collected by RetailX is in the public domain, and freely available from their websites. RetailX cannot collect any private, hidden or secured data.

4.2) Access credentials and access to the system and client / reseller account are the responsibility of the user. RetailX accepts no responsibility for credentials shared with any third party and giving third parties access to your account is at your own risk.

4.3) All data is hosted on Google’s Cloud service. As such RetailX is governed by the terms of their storage solution agreement, and utilises the existing Google storage architecture in order to secure the stored data.

4.4) All information submitted to the system, including stock levels, cost pricing, and minimum retail pricing is treated as confidential and proprietary, and will never be shared with any 3rd party unless required by law.

4.5) Any additional business or website information, or Google Ads / Analytics data which you grant us access to will similarly be considered confidential, and will likewise never be shared with any 3rd party unless required by law.

4.6) While every effort is made to ensure the security and privacy of all data supplied by the client, RetailX cannot accept any liability for the failure or compromise of any system or provider on which RetailX relies. If you make use of the price update functionality, it is your responsibility to confirm that any pricing updates have been correctly implemented on your site.

5) General Terms

5.1) All packages include various optional Pricing Consultation services. Please note that consultation hours do not accrue. In the event that you choose not to use, or later cease using, this service, your package cannot be discounted.

5.2) If any provision of this Agreement is found to be invalid or unenforceable for any reason, such finding shall not affect the remaining provisions.

5.3) No indulgence granted in respect of these terms represents a waiver of the terms, nor does it reduce the enforceability of any of the terms on which indulgence was granted.

5.4) If any of these terms becomes legally unenforceable, it will be removed from these terms without affecting the enforceability of the remainder of them.

5.5) This Agreement shall be governed by, and construed in accordance with the laws of the Republic of South Africa.